Never respond when you are not calm. If you are not sure that you are calm, don’t respond. Take a deep breath as a first step to calm yourself down. Speak in gentle tone to reduce the tension of the situation.
Realize that you can find opportunities in negative situations.
Albert Einstein: “In the middle of every difficulty lies opportunity.”
Look at the content of what people say to you for something positive that you can act upon to improve yourself. Don’t just reject the whole messages. For the rest of the messages which is negative, simply ignore it.
Maintain positive view of the people. Maybe you don’t like their messages or behavior, but that doesn’t mean that you can hate them personally.
Look at the negative situations as your training sessions, the higher you climb in life, the worse the negative situations would be.
Realize that having negative feelings will hinder you.
If you make mistakes, be open to admit it.
George Bernard Shaw: “A life spent making mistakes is not only more honorable, but more useful than a life spent doing nothing.”
Realize that you can’t please everyone. Just let go.
Focus on the people that you can positively interact with.